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Refund Policy
Refund Policy – Lenoire & Co
Effective Date: 20 October 2024
At Lenoire & Co (Antwerp), we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a simple and transparent return and refund process.
1. Eligibility for Refunds
You have the right to return your order within 14 days of receiving it, in accordance with EU consumer law.
Returned products must be unused, in their original condition and packaging, and include all tags and labels.
Sale items or products purchased with a discount are non-refundable unless they are defective or damaged.
2. Non-Refundable Items
The following items cannot be returned or refunded:
Gift cards
Final sale or clearance items
Personalized or custom-made products
3. How to Request a Refund
To initiate a return or refund, please contact our customer service at:
vangompel.info@gmail.com
Include your order number, reason for return, and clear photos if applicable.
We will provide you with a return shipping address or a pre-paid shipping label if we are covering the shipping costs.
4. Return Shipping
Customers are responsible for return shipping costs, unless the item was defective or incorrectly shipped.
If the return is approved and we cover the shipping, a pre-paid shipping label will be sent to you by email.
5. Processing Your Refund
Once your returned item is received and inspected, you will receive an email confirming the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method within 7–10 business days.
Please note that your bank or payment provider may require additional time to complete the transaction.
6. Exchanges
If you wish to exchange an item (for a different size or color), please follow the same return procedure and indicate that you would like an exchange instead of a refund.
7. Damaged or Defective Items
If you received a damaged or defective item, please contact us within 7 days of delivery at vangompel.info@gmail.com with photos of the issue.
We will resolve the matter promptly by offering a replacement or full refund, including shipping costs.
8. Contact Information
If you have any questions about our refund or return process, please reach out to:
vangompel.info@gmail.com
Business name: Lenoire & Co (Antwerp)
By purchasing from Lenoire & Co, you acknowledge that you have read and understood this Refund Policy.